🚢

Legend of the Seas
Crew Assist Analytics

Internal reporting dashboard for the Legend of the Seas newbuild project at Meyer Turku Shipyard. Powered by Fastbot.ai chatbot analytics.

💬
42
Conversations
🌍
17
Locations
📅
8 Days
Period

🔒 This dashboard contains internal crew analytics data. Access is restricted to authorised Royal Caribbean personnel only. By proceeding you agree to handle this data in accordance with RCCL data governance policies.

🛡️ Data Privacy Notice

📋 Purpose of This Report

This analytics dashboard has been generated from chatbot conversation data collected via the Fastbot.ai Crew Assist chatbot deployed for the Legend of the Seas newbuild project at Meyer Turku Shipyard. The data covers the period 20th February – 27th February 2026.

📊 What Data Is Collected

  • Conversation messages (questions asked and bot responses)
  • Approximate geographic location of the user's device at session time
  • Timestamp and session metadata (date, time, message count)
  • AI model used to generate the response (GPT-4o mini via OpenAI)
No personally identifiable information (PII) such as crew member names, ID numbers, or contract details is collected or stored by the chatbot system.

🌍 Data Storage & Processing

  • Conversation data is processed and stored by Fastbot.ai on their secure infrastructure
  • AI responses are generated via OpenAI's API (GPT-4o mini). Conversations may be processed on OpenAI servers subject to their data processing agreement
  • This exported report is a static HTML file and does not transmit data to any server after download
  • Geographic location data is approximate (city-level) and derived from IP address

👥 Who Can Access This Report

  • Authorised Royal Caribbean International (RCCL) HR and Operations personnel only
  • The report should not be shared externally or outside the newbuild project team
  • Password protection is provided as a basic access control measure

⏱️ Data Retention

Conversation data is retained by Fastbot.ai in accordance with their platform data retention policy. This exported report file should be deleted or secured once no longer needed for operational purposes.

🔗 Legal Basis

Data is collected and processed under a legitimate interest basis in support of crew onboarding operations and chatbot performance improvement for the Royal Caribbean newbuild project. Use of the chatbot is voluntary and crew members are made aware of its AI-powered nature.

📬 Contact

For questions about data privacy or to request data deletion, contact the RCCL HR team: Omar Gomez · [email protected]

Royal Caribbean International · Legend of the Seas Newbuild · Fastbot.ai Analytics · This notice applies to the 20–27 Feb 2026 export.
👤 rccl-analytics
🚢
Fastbot.ai · Crew Assist

Legend of the Seas
Crew Assist Report

AI Chatbot Analytics Dashboard · Exported 27th February, 2026

42
Conversations
📅 20 Feb – 27 Feb 2026
🤖 GPT-4o mini
💬 425 Messages
📍 17 Locations
⚓ Meyer Turku Shipyard
💬
42
Conversations
✉️
425
Total Messages
👤
212
Crew Questions
🤖
10.1
Avg Msgs/Session
🚨
—
Escalated to HR
🌍
17
Unique Locations
📅 Daily Conversation Volume
Click bar to filter convs
🏷️ Questions by Topic
📍 Top Crew Locations
☁️ Most Asked Keywords
💡 Key Insights
📊 Bot Performance Summary
🚨 Escalated to HR / Knowledge Gaps

Conversations where bot directed crew to contact Omar Gomez / HR, indicating self-service limit.

🔁 Repeat Questions

Questions asked by multiple crew members — signals FAQ / knowledge base priorities.

📏 Response Length by Topic

Average bot response length (characters) per topic category — longer = more complex answers.

📅 Conversation Timeline

All conversations plotted chronologically. Click any item to open it in the Conversations tab.

🌍 All Crew Locations
🗺️ Regional Distribution
🏙️ Questions per Location
📖 Metrics Glossary
Every metric, calculation, and term used in this report is defined here — including exactly how each number was measured and what it means for the Crew Assist programme.
8
Metric Terms
6
Topic Terms
5
System Terms
4
Privacy Terms